Job Description

The Human Identification Division of Thermofisher Scientific provides with simple, complete, end-to-end workflows for forensic DNA analysis to help resolve difficult cases and provide investigative leads in a forensically responsible and relevant manner. We are committed to delivering world-class support and continued innovation to meet your needs today and tomorrow.

Major Responsibilities:

• Based on profound knowledge of forensic human identification and Prospective activities, develop objectives to grow and expand business in the region

• Develop, Strengthen, and maintain positive relationships with significant clients by understanding their business goals, while aligning them with our company standards

• Serve as a customer advocate within the organization, ensuring timely action on client feedback to continuously improve service delivery.

• Devise strategic plans to increase revenue and profitability from key clients while adapting to the changing needs of clients.

• Handle any issues or conflicts raised by key clients on time.

• Competes for all existing and new sales opportunities within the territory to meet or exceed targets.

• Develop strategies for our channel partners, appoints and dismisses channel partners to drive growth and customer satisfaction.

• Gathers, analyzes and delivers information from the field to allow the company to develop strategies and products appropriated to the forensic market.

• Provide accurate forecast and lost order reporting through the use of the CRM system.

• Ensures that all vital resources needed are used efficiently and effectively in order to increase business.

• Co-ordinate all issues with key clients between sales, service, support, customer services, marketing and finance

Qualifications / Education:

• Knowledge of Thermo Fisher HID – DNA forensic technology workflows is preferred.

• Experience in Law Enforcement segment and/or in DNA Forensic in public sector (i.e. Government), public procurement processes.

• Bachelor's degree in Chemistry, Biochemistry or Molecular Biology or equivalent

• Meaningful experience in Key Account Management and/or Distributor Management

• Well organized individual with ability to establish short and long-term business objectives and have a demonstrable record of measuring performance toward those objectives.

• Excellent interpersonal, communication and presentation skills, ability to influence and work through networks, ability to manage business remotely and through Channel Partners

• Frequent travel within region is required (60% minimum)

Excellent command of English is required. 2nd language (French, Spanish, Arabic, Portuguese) is a plus

Territory Coverage: South Africa

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.