At Lacework, we strive to provide a supportive, collaborative environment where people are empowered to do the best work of their careers.

Our team members enjoy solving complex problems, big sky thinking, and obsess over getting the details right. We love what we do and are proud of our work to secure clouds and container environments for thousands of users worldwide.

Role Summary:

The Manager of Customer Success Architects (CSA) is a leader within the Lacework Global Technical Services organization responsible for tactical, day-to-day operation of a team of Success Architects to design, build and execute all items available in the Success Architect team’s service catalog. These services are built to provide guidance and assist with implementation, best practices, reference architecture, advanced use cases, training and adoption services, including pre-packaged SOWs for targeted use cases and customer needs. This team operates as a “one-to-many” organization generating content and artifacts for internal and external customers.

This critical function is the “backbone” of the Customer Success team due to the detailed tactical alignment in support of individual deals. In this position, you'll work closely with your aligned Sales and Customer Success leaders to ensure the Success Architect team addresses customer needs and to enable the customer in service of achieving their desired business outcomes. The role requires excellent technical, communication, and organizational skills, including previous experience with AWS/GCP/Azure and security architectures/concepts.

Role Responsibilities:

• Hire, mentor, and manage a distributed team of Customer Success Architects. In partnership with our Sales team and Customer Success Managers, Customer Success Architects will bring deep technical expertise to our client interactions and help deliver the Lacework Portfolio for our customers.

• Create a best-in-class Customer Success Architect Enablement practice with a focus on scalability.

• Promote the enablement of new features or technical integrations in the context of Lacework's broader product roadmap.

• Collaborate with the Product Management and Engineering organizations to represent region-specific needs and market dynamics.

Who You Are:

• A technical expert, passionate mentor, and experienced leader; you have 5+ years of proven experience as a Success Architect, Professional Services or Customer facing Technical Manager role.

• Commercially savvy, you have previous client-facing experience in implementation consulting, or technical advisory roles (or have managed teams within these verticals).

• A savvy and tactful communicator, you’re experienced in building relationships, working across teams, and helping prospects understand complex products. You are a natural educator and can translate the toughest technical concepts to your peers and prospects with ease.

• Intellectually curious and excited by continuous iteration, you approach problems with an open mind, seek input and feedback from your peers, and continually strive for improvement. You're not afraid of change and you pivot quickly to adapt to changing needs.

• A realistic optimist, you know how to balance client needs with real-life requirements and you enjoy solving complex problems. You are experienced with mentoring Success Architects or Professional Services Engineers at all stages of their career development, both junior and senior, and you enjoy the process of helping others achieve their fullest potential.

• A creative and solutions-oriented thinker, you see challenges as opportunities and enjoy building from the ground up.

• Low-ego and collaborative, you enjoy working across teams or business units and thrive in a team environment.

Comp: Salary Range: $150,000 - $175,000 USD Annually + Bonus + Equity + Benefits

Lacework is an Equal Opportunity Employer. It is the policy of Lacework to provide equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership, or non-membership in an employee organization, or on the basis of personal favoritism or other non-merit factors, except where otherwise provided by law