•Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey.

•Educate and train managers on HR disciplines to foster productivity and enhance performance

•Welcome and conduct new team member orientation.

•Oversee maintenance of accurate and up-to-date personnel files and records for all employees.

•Ensure hotel or company hiring standards and applicable laws and regulations are followed.

•Build great relations with outside contacts.

•Help create the Human Resources department budget and control expenses.

•Monitor staffing to manage costs.

•Develop creative ways to inspire and motivate team members to provide guests with a unique experience

•Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction.

•Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

•Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.

•Ensure compliance with relevant employment laws, policies and procedures.

•Conduct annual HR compliance/standards self-audit.

•Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues.

EXPERIENCE REQUIRED

Minimum 12 years of experience.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.