Description

At Amazon, we are working to be the most Customer-centric company on earth. A customer experience that we are constantly looking to take to a new level is how we fulfill and deliver customers' orders. We are doing so by building a world class last mile operation capable of exceeding the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and cost effectively as possible.

Amazon Hub allows local small businesses to partner with Amazon to provide flexible and cost-effective delivery service to delight customers globally. This is an emerging Amazon Logistics (AMZL) delivery channel, and is on an exponential growth trajectory globally.

Hub Delivery Team in Japan is looking for a Sr. Program Manager to drive program insights, standardization and mechanisms across a matrixed and diverse international team. This individual will work with cross-functional leaders to gain alignment on common practices, policies, and prioritization across various central teams including product, marketing, network planning and quality as well as stakeholder teams such as ops integration, finance, risk and more.

More Information (Japanese Only)

・Department: Last Mile(AMZL) (https://www.amazon.co.jp/b?node=5637343051)

・Job:Project Management (https://www.amazon.co.jp/b?node=5609904051)

・Location:Tokyo Office (https://www.amazon.co.jp/b?node=5589794051)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. For individuals with disabilities who would like to request for support, please visit https://www.amazon.jobs/en/disability/jp.

Key job responsibilities

Network Design and Station Launch Program Manager: As the Hub Delivery network expand and grow, we need to explore new network connections, cycle alternatives, new nodes and other creative solutions to ensure that Hub Delivery receives the proper package allocation in a manner that allows us to meet customer commitments while remaining cost favorable. This individual will ensure we have the right change management and support plans in place for seamless operational implementations. The individual will be involved in day to day operation monitoring key performance indicators, and catch events and incidents, which requires understanding of how on-the ground UTR and OTR operation is run. This individual will continuously seek to improve process through tracking such action plans, and bring impact on the business by delivering solid results.

The work environment is diverse and may require working with people from different background and language skills, of both Japanese and English languages. Successful candidate not only is able to manipulate these two languages well, but have truly diverse mindset and is capable of overcoming language/cultural challenges through strong personal skills.

A day in the life

Work closely with other program managers, across different international locations, and drive new node, stations, and feature implementations, run UATs, and plan scale launches across all nodes, by coordinating with local business stakeholders such as: Station Operations, Field OTR, ACES, Process Engineering, Capacity Engineering, and Operation and Local Tech POC.

We also anticipate this role to work closely with ACES, network development teams and identify program challenges, synergies, that can be solved by improving operational improvements. Consume Business Intelligence and Analytics to solve problems, make decisions, and implement and drive improvements while monitoring the business.

About the team

The Hub Delivery program is part of Amazon's fast growing and always evolving delivery program. We partner with customer obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience, in some of the most complex last mile scenarios! Today, we are building the Hub network in Egypt, Japan, Mexico, Spain and the US, while planning for global reach!

We are open to hiring candidates to work out of one of the following locations:

Tokyo, JPN

Basic Qualifications

• Bachelor's degree

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Business level of English

Preferred Qualifications

• 2+ years of driving process improvements experience

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

• Business level of Japanese

• Excited about working in a diverse group and contributing to an inclusive culture

Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:

https://www.amazon.jobs/en/landing_pages/passivesmoking

就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。

https://www.amazon.jobs/jp/landing_pages/passivesmoking

The salary information can be provided individually prior to the 1st interview

賃金に関する条件は、１次面接の前に個別にご案内することができます