Job Information
Proven IT Telecom Project Manager / Implementation Specialist in Tinley Park, Illinois
Telecom Project Manager / Implementation Specialist
Tinley Park, IL (http://maps.google.com/maps?q=18450+Crossing+Dr+Tinley+Park+IL+USA+60487)
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Job Type
Full-time
Description
The Telecom Project Manager / Implementation Specialist is responsible for leading project teams in day-to-day execution of assigned projects. This position is responsible for accomplishing all phases of assigned projects, including project initiation, data collection and validation, facilitation, project plan development, quality planning, communications planning, and ensuring projects are delivered on time and within budget. This role requires strong attention to detail and great communication skills to facilitate the successful completion of projects. Must have previous experience with multiple VoIP migrations.
Responsibilities
Manage the complete life cycle of customer phone service migration to Proven IT phone services and/or projects involving physical security hardware (Cameras, Access Control, Alarms, ETC.)
Coordinates with 3rd party subcontractors to complete projects for national clients
Discovery and data collection to perform phone service migration
Validation and account setup of VoIP services
Account setup and hardware activation for security implementations.
Manage the phone number porting process for voice projects
Serve as an interface for VoIP, data, and voice service ordering and tracking
Obtain service quotes in a timely manner based on validated customer requirements
Order, budget, and track all open VoIP/voice/data service requests and drive timely installations
Generate and deliver consolidated status reports for stakeholders on a daily basis
Accurately record all project information including location, cost, milestone dates, and service details
Ensure discovery, installation, and training processes are completed to customer satisfaction
Identify and resolve issues and conflicts with carrier circuit installs/activations/ports
Effectively communicate project risks to all stakeholders across all levels and take appropriate action to mitigate risk
Audit utilization of active services, canceling or disconnecting unused services
Drive cost-savings and continuous improvement initiatives
Attend and actively participate in vendor training and business reviews
Apply and model project management standard practices, techniques, and tools for planning, execution, ongoing milestone/deliverable tracking, communication, and key performance metrics
Provide creative troubleshooting and adaptive leadership to quickly resolve bottlenecks or other project hurdles
Coordinates with account management and project sponsors to ensure problems are successfully resolved, and expectations met.
Identifies and manages risks and develops plans to mitigate risks that could seriously impact the successful completion of projects.
Ensures stakeholders are always informed on project status.
Performs other duties as assigned
Requirements
BS Degree in Information Systems, Computer Science or related experience
2+ years of experience working in Project Management
2+ years of work experience in telecom industry
Ability to establish and maintain a professional relationship with team members, vendors, and clients
Ability to collaborate to meet goals or complete tasks
Moderate level of telecom knowledge
Ability to coordinate and manage 3rd party subcontractors.
Demonstrates ability to produce detailed solutions for a technical audience, and produce clear written communications for a non-technical audience
Ability to multi-task in a fast-paced multifaceted environment is necessary.
Certification in one or more of the following: PMP, Agile, Scrum, PRINCE2 highly desired
Physical Demands
While performing the duties of this job, the employee uses his/her hands to finger, handle, or feel objects; reach with hands and arms. The employee uses a computer, copier, fax, and telephone equipment. The employee must be able to sit for a prolonged period. Must be able to lift up to 15 pounds.