We are currently seeking a full-time Claims Advisor with a background in all lines of General Insurance to join the Australian Claims Team. This role is ideally based in Melbourne, but we are also open to the role being based in Brisbane or Sydney. The role may involve occasional interstate travel where required by client and business needs.

As a Claims Advisor, you will be responsible for claims advocacy for national clients through the provision of technical advice and support throughout the claims process and, where necessary, commercial settlement negotiations directly with the carrier(s) on risk and creative problem-solving. You will act as an advocate for all claims classes including Property, Marine, Motor, Travel, A&H and General Liability.

The Role

• Handling a varied portfolio of allocated claims, including property, casualty, marine and motor claims

• Proactive claims advocacy, including presentation of claims and circumstances to carriers

• Providing advice, reporting and support to clients in the negotiation and settlement of a loss

• Working with and guiding client advocate brokers to explain and manage clients’ expectations of claims experiences

• Meet with clients and prospective clients and demonstrate claims management expertise

• Negotiate for clients with insurers and/or insurer-appointed representatives such as loss adjusters and lawyers

• Engage with all relevant parties to resolve coverage disputes through policy knowledge

• Providing claims advice for specific clients and internal stakeholders in relation to reporting and monitoring of claims activity, claim reviews, claims audit/review and advice on industry claims experience

• Provide claims-specific inputs to client tender processes, working with the client advocate and meeting with prospective clients, as required

• General administration as required and proper use of the WTW system and operating procedures

The above list is intended to be as accurate a reflection of the role as possible. However, it may be revised from time to time if different tasks commensurate with the role or level of responsibility are needed to be performed and/or when circumstances change.

The Requirements

• Tier 1 general insurance qualification (or equivalent experience) highly regarded but not a prerequisite.

• Holder of all regulatory licenses, permissions and technical or other requirements applicable under local legislation

• Seeking highly organized, detail focused individual who takes pride in their work

• Knowledge of insurance regulations, guidelines and legislation

• Excellent communication skills (both verbal and written).

• Strong ability to build and manage relationships

• Proficiency in Microsoft Office and Outlook

• Some travel will be required, and you are required to have a valid and appropriate driver’s licence

Note: Employment-based visa sponsorship and/or assistance is not offered for this specific job opportunity.

Why Join WTW?

WTW provides a competitive benefits package which includes the following (eligibility requirements apply):

• Annual bonus

• Company paid salary continuance insurance

• Life and TPD insurance

• Hybrid working

• Networks (Gender, Wellbeing, Pride)

• Career Growth – internal opportunities and development programs

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss more.

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds.

In the spirit of reconciliation, WTW acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.