About Jumeirah & the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise.

Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Mallorca is located on a cliff and surrounded by pine forests looking over the fishing town of Port Soller. Its 121 spacious guestrooms and suites, all with private terrace or balcony, enjoy stunning views of the port, the Mediterranean Sea and the impressive Tramuntana mountain range; a UNESCO Heritage site. The hotel offers two restaurants, four bars, two swimming pools and a Talise Spa. The hotel is divided into eleven low-rise structures ensuring that visitors experience a truly exceptional and natural environmentenvironment.

About the Role:

An opportunity has arisen for a Reservations Agent position to join our Reservations department in Jumeirah Mallorca.

The Purpose of this position is:

To take room reservations and process all details according to the hotel’s policies and procedures to the highest standard until the arrival of the guest.

This position has responsibility for managing all transient rooms and following procedures to maximize revenue. The Reservations Agent must demonstrate high energy levels and focus on providing consistently high levels of customer service, whilst working closely with other departments.

The main duties and responsibilities of this role:

• Process telephone, fax and email reservations according to room and rate availability, ensuring that full and accurate details are obtained and input accordingly into Opera.

• Update reservations, to input and record cancellations and amendments, making sure all bookings are accurate.

• Deal with travel agent bookings, vouchers and credit requests, ensuring that the hotel’s policy is adhered to at all times.

• Type letters, fax and email confirmations and check details and requirements for accuracy.

• Process all Synxis reservations and messages ensuring that all bookings are accurate.

• Regularly and correctly file all correspondences for present, past and future months.

• Consistently update guest history records using the defined Jumeirah abbreviations and add any new or relevant data as necessary.

• Update the Daily Pick Up report on a daily basis and attend morning meetings.

• To be full conversant with Opera, reservations and Synxis reservations worldwide reservations system.

• Ensure all handover issues and items to be followed up are detailed in the diary or passed on to the relevant department and resolved promptly.

• To be fully conversant with rate groups and sales accounts procedures.

• Set up inventory groups and input rooming lists.

• Liaise with Sales and other departments when dealing with VIP guests, sales leads and rate requests.

About you:

The ideal candidate for this position will have the following experience and qualifications:

Experience

• Minimum of 1 year Reservations Agent experience

• Experience with the Opera PMS system

• Experience in the 5-star market

Skills

• Excellent level of English and Spanish

• Competent computer skills, word, excel, power point

• Excellent communicator at all levels

• Effective organisational skills; able to prioritise tasks and self-manage a demanding workload

• Excellent presentation skills

• Friendly, approachable and professional

About the benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry. This includes a highly competitive salary and package, excellent training and development opportunities, uniform, laundry services, meals during working hours and retail leisure discounts.