Responsibilities include:

• Act as a single point of contact for customer inquiries

• Demonstrates basic knowledge of customer base, market channels and products

• Effectively uses techniques, skills, equipment, procedures, and materials to answer inquiries accurately and completely

• Responds to and documents proper information into service now, for all customer inquiries or complaints

• Communicates effectively in a clear and understandable manner

• Responsible for providing excellent service support for external and internal customers

• Effectively identifies and evaluates solution options before making decision in a timely manner. Ability to recognize when escalation may be necessary

• Researches and resolves customers' complaints timely and effectively

• Act as a trusted advisor to customers, taking ownership of various (systems, product, etc.) inquiries and manage proactive communication effectively

• Maintain high-level professional communication skills, delivering an exemplary level of Customer Service

• Manage routing of inquiries to appropriate internal support teams

• Manage customer inquiries with internal sales (inside/outside) teams and provide timely responses to customer

Knowledge, Skills and Abilities:

· BA/BS in Information Systems or related area plus 2 years related experience.

· Excellent troubleshooting, problem solving and project management skills for internal technical consulting with other Emerson Groups and Divisions

· Strong analytical and organizational skills, along with strong verbal and written communication skills

· High degree of self-motivation and a passion for excellence in customer service

· Self-managed sense of urgency

· Position requires off-hours and on-call support

· Excellent interpersonal skills, empathetic, able to balance compassion with know-how and tackle challenging situations

· Ability to analyze problems, identify root causes and suggest viable solutions

· Ability to work efficiently, multitask and prioritize tasks effectively

· Excellent with using personal computers and Microsoft Office applications (Outlook, Excel, Word, Access, PowerPoint, etc.)

Requisition ID : 24002325

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.