Description:

PRIMARY DUTIES/RESPONSIBILITIES:

• Schedule the delivery of rental units within 24 hours of order release

• Obtain the return of rental unit from patients/customers within 60 days of discharge

• Completes outbound dialer calls and handles inbound calls

• Identifies additional contact numbers when necessary

• Coordinates with both internal and external customers for delivery & return

• Interacts with patients, home health agencies, and doctors’ offices to obtain information needed and return of rental unit via incoming calls to the department hunt group, outgoing calls, text and written correspondence/email

• Research by reviewing all order notes, documents on file, previous orders, and internet searches to determine course of action of each order on the assigned worklist

• Enter detailed order notes documenting course of action taken in multiple systems

Maintains their assigned worklist in a timely and efficient manner

• Perform additional duties at a higher skill level in order to complete attempts on the worklists; Management Review work bucket, voiding and moving workorders as needed, generate manual worklist and dialer campaigns, respond to team emails, etc.

• Review all work queues in the database to ensure orders are being worked timely and properly, provide feedback to CSRs on rework opportunities, etc

• Reduce the volume of Missing In Action units (MIA)

Participate in any and all reasonable work activities as assigned and deemed appropriate by management including but not limited to over time

• Understand and comply with HIPPA regulations and PHI and all policies.

Skills:

Medical, Research, Healthcare, Claims, customer service

Top Skills Details:

Medical, Research, Healthcare, Claims, customer service

Additional Skills & Qualifications:

QUALIFICATIONS

• At least one year of call center experience.

• Capable of multitasking and toggling through 4-5 different systems (dual screens)

• Strong typing skills

• Flexible & Adaptable – with schedule, workflow processes and priorities

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.