Take a leap and join our team!

At Gesa, we believe in the power of our people. Coming from all walks of life, our team members' individual stories and unique experiences are our most valuable asset. But it's how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And you can rest assured that your wellbeing and prosperity are our priority.

*Get to know us: *About-Gesa Credit Union{target="_blank" rel="noreferrer noopener"}

Role Summary:

The Operations Utility Representative will report directly to the Operations Manager/Team Leader in accordance with established policies and procedures.  Provide high quality service to members and others who may use credit union services and products. Provide courteous and professional service to members and co-workers. Perform all other related duties as assigned.

What You Will Be Doing:

1. Respond to member inquiries via all forms of member contact (branch, phone, internet and correspondence) within the established service level agreements.
2. Answer internal department inquiries via phone and correspondence.
3. Prepare and balance daily general ledger (GL) transactions.
4. Review, archive and maintain documents according to the records retention management policy.
5. Process returned deposit items and letters.
6. Perform account administration including but not limited to new accounts, address changes, social security changes, levies, garnishments, subpoenas and other 3rd party information request, closed accounts.
7. Scan and image incoming documents by work flowing items to correct queues.
8. Handle incoming and outgoing exception and research requests.
9. Process domestic and internal wire requests
10. Handle Pay by Phone processing and exceptions.
11. Process ACH exceptions and pre-authorized payment set-up for consumer transactions
12. Assist in the administration of specialty account tasks.
13. Pulls reporting data to perform tasks and audit.
14. Process the daily incoming and transit cash letter files from FRB, branch and other remote sources daily, ensuring high balancing accuracy and timeliness.
15. Administer Courtesy Pay Program including manage letter creation, reviewing aging reports/queues for offset funds, debit card revocation/reinstatement, charge off process in the Core system and subsequent reports. Assign charged off accounts to collection agency, enter negative data in Chexsystems and subsequent updates. Review accounts with high negative balances. Assist branches and members in day to day troubleshooting and questions.
16. Handle W8BEN, DOR e-withholding, IRS Backup Withholding, SSI and Medicaid notifications
17. Research and resolve Fed check adjustments.

18. Perform other duties as assigned.

     

About You:

Effective written and verbal communication skills.

Ability to provide excellent member centric service.

Proficient with MS Office Suite, reporting, and standard office equipment.