Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

THE ROLE

Its main mission is to ensure that the team provides the service with the highest quality and guarantee its continuity as prescribed in the client contract.

Responsible for ensuring the proper delivery of the service and to maintain and develop relations between the business unit and any internal or external stakeholder at all times. Also answers for people management belonging to their department.

Manager must respect and assume the objectives, procedures and guidelines of the company. The same they have to make sure that these objectives and procedures are respected in their department. They are also responsible for communicating all relevant information of the company or the business to the employees they are in charge of.

Responsible for some level of coaching and supervision in the performance of tasks.

RESPONSIBILITIES

In addition to the tasks common to all NGA employees, the specific tasks for this position are

• Understand, manage and control the budget

• Ensure that the service meets the quality standards of NGA

• Detect business opportunities in both new and existing customers

• Ensure that the service is provided in accordance with the provisions of the contract

• Create, develop, implement and maintain work processes and communication between the members of the team and third parties (internal or external)

• Monitor and enforce processes; collect metrics for measuring quality and productivity in the department. Establish regular meetings monitoring the service

• Provide skilled resources and ensure their availability according to the committed levels of FTE (Full Time Equivalent)

• Motivate, evaluate and control employees in charge

• Define the profile of the team and assign responsibilities

• Encourage and lead the formation of the people of the team

• Ensure that work and team environment provide a stimulating environment that generates high level of commitment of its members

• Define the objectives for the team members and monitor their performance or participate in performance assessments

• Dealing with general administrative tasks: approve time registered on the agreed tool, approval of holidays, absences, overtime, cost, etc.

• Planning the succession within the business

• Be responsible for the development of the business and promote the process of continuous improvement

REQUIREMENTS

In addition to the common skills all NGA employees the specific for this position are

• Promotion of business development

• Availability to travel

• Commitment to the customer and the company

• Motivated to achieve excellence

• Orientation to the process of continuous improvement

• Positive collaboration and anticipation to the needs of others

• Encouraging the professional development of team members

• Leadership and motivation

• Ability to adequately assess the commitments acquired and set priorities

• Ability to work in a changing environment

• Ability to identify the expectations and needs of the team members

• Ability to set goals and objectives to the team members (challenging but achievable goals)

• Capacity for analysis and problem solving

• Be an assertive communicator and transmit the information clearly

• Ability to plan and lead team meetings

• Capacity of active listening and empathy

• Ability to act professionally in difficult situations and to take the necessary actions

• Ability to work with teams in different locations

Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital (‘Divested Group’). By applying for this position which will be with the Divested Group company, you understand and agree to the information you submitted for your application with Alight being shared with the Divested Group company. In addition, if you are made an offer of employment, it will be contingent on your undergoing and successfully completing a background check consistent with the Divested Group company employment policies.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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About Alight Solutions

Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com .

Our values are the essence of who we are:

Champion people. We are empathetic and have created a place where everyone belongs. And we win together.

Grow with purpose. We are inspired by our higher calling. We fail forward and choose progress over perfection. We are brave, show grit and grow our whole selves.

Be Alight. We are a beacon that empowers others. We act with integrity and are real. And we find ways to add joy.

Our Colleague Experience

At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.

We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience.

Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place.

Help us reimagine how people and organizations thrive!

Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive.

@AlightSolutions