Job Family: Customer Services

Req ID: 409012

About Us

Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop new and highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics in order to deliver better products in the increasingly complex world of chip, board and system design.

Siemens EDA is now looking for a dynamic growth-oriented Application Support Engineer to provide professional support to both our external and internal customers using our PCB Design Flow software applications. Serving as a key member of an award-winning Electronic Design Automation technical support team you will be committed to providing excellent support to customers, field personnel and team members using Siemens EDA PCB design software.

Responsibilities -

• Technical Support: Serve as key member of an award-winning Electronic Design Automation technical support team committed to providing excellent support to customers, field personnel and team members using Siemens EDA PCB design software.

• Able to collaborate and share knowledge as an extended team member with other support engineers in local offices.

• Ability to troubleshoot complex design issues.

• Create well written knowledge base articles that enable customers to self-solve issues.

• Collaborate on innovative methods to help customers adopt new technology.

• Ability to work on multiple projects as needed.

• Continuedly expand technical knowledge of PCB flow applications.

• Willingness and ability to travel as required.

Your skills -

• BSEE or equivalent combined with significant Electronic Design/Layout expertise.

• Experience in the PCB design process from schematic entry to layout/manufacturing.

• Recent experience with Siemens EDA Xpedition Enterprise flow applications is appreciated. Cadence Allegro, Altium, Zuken or similar

• Very good command / proficiency in spoken and written English.

• Excellent listening, writing and speaking skills.

• Strong customer service attitude and soft skills.

• Knowledge of Scripting desirable.

Working at Siemens EDA

Why us?

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance and pension. Through our flexible benefits scheme you can select benefits that best suit your lifestyle, including private healthcare.

We are an equal opportunities employer and do not discriminate unlawfully on the grounds of age, disability, gender assignment, marriage and civil partnership, pregnancy and parental, race, religion or belief, sex, sexual orientation, or trade union membership.

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