Job Family: Customer Services

Req ID: 418962

We are looking for a Customer Service Professional to join our team at Innomotics India Pvt. Ltd.

Your change engine.

Innomotics is a leading supplier of electric motors and large drive systems globally which unites the power of deep engineering expertise and leading innovation in electrical solutions across industries and regions. With its trusted legacy of more than 150 years of engineering expertise, the company has been the backbone of reliable motion for industries and infrastructure worldwide.

By combining the company’s most efficient products and proven expertise with ground-breaking innovation, Innomotics is persistently scaling up industrial efficiency, electrification, sustainability, decarbonization and digitalization for its customers. Innomotics with its operational headquarters in Nuremberg, Germany, is a wholly owned subsidiary of Siemens AG. The company employs about 15,000 people worldwide. With 16 factories and a comprehensive sales and service setup in 49 countries, Innomotics operates a well-balanced global footprint across regions and industries in a resilient and growing market.15,000 and counting.

Location – Navi Mumbai - Pawne

• Drive the service strategy and develop the service team to meet or exceed service targets.

• Nodal point of contact for pan India customers to handle customer complaints and service business.

• Develop Authorized Service centers (ASCs) for inhouse repairs or field and maintenance services.

• Formulate service agreements with ASCs and some select key accounts.

• Coordinate service activities, including retrofit, repair, and spare parts management of geared motors at our ASCs or customer sites.

• Collaborate with other departments and central function to ensure seamless customer service.

• Manage customer complaints and provide effective solutions.

• Develop and implement training programs for service technicians and ASCs to enhance their competence.

• Monitor and analyze service performance metrics pan India, providing regular reports to senior management.

• Drive continuous improvement initiatives to increase efficiency and customer satisfaction.

• Maintain accurate service records and documentation.

• Ensure compliance with safety regulations and company policies.

Do you want to shape the future of Innomotics with us?

We are looking for a self-starter with a digital, innovative and growth mindset who is ready to actively drive and shape our future company’s culture. We offer an environment full of opportunities to take on responsibility and to develop both personally and professionally. We value the diversity of our people because we know that innovation thrives when it is fueled by a variety of perspectives, skills, backgrounds and experiences. For us, nobody is perfect, but a team can be. #TeamInnomotics.

Make your mark in our exciting world. #JoinReliableMotion #TeamInnomotics

As an equal-opportunity employer, we are happy to consider applications from individuals with disabilities.

Jobs at Innomotics (https://jobs.siemens.com/careers?query=Innomotics) - if you would like to find out more about jobs & careers at Innomotics.