ABOUT THIS POSITION

The Trading Partner Support Analyst is responsible for researching and contacting our Trading Partners on the behalf of our clients to assist in the resolution of cases. This role will provide resolution to customer inquiries regarding rejections by researching intermediary and payer reports.

WHAT YOU'LL DO

• • Demonstrate effective written and verbal communication skills
• • Receive cases that require additional research and trading partner contact
• • Assist clients with issues that require trading partner intervention
• • Provide resolution to customer inquiries regarding rejections:
• • Research intermediary and payer reports
• • Make outbound calls and emails to intermediaries and payers
• • Research inbounds customer files
• • Research outbound payer files
• • Develops working knowledge and understanding of resources:
• • Knowledge Base
• • Implementation Guides
• • X12 Viewer
• • UB04 Manual
• • Build positive rapport with the following:
• • Clients
• • Internal departments
• • Trading Partners
• • Communicates well within department and with other departments
• • Strives to meet and exceed Service Level Agreements
• • Ability to effectively prioritize and execute tasks in a high pressured environment
• • Critical thinking skills
• • Team oriented
• • Performs miscellaneous job-related duties as assigned

WHAT YOU'LL NEED

• Honesty and integrity – always doing the right thing for our clients

• Passion for service and a dedication to client satisfaction

• A curious nature that seeks to understand the root of the issue

• Focused on delivering on our promises

• Willing to do whatever it takes to always bring our best work

• Unafraid to move with speed and efficiency to make things happen

• A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)

• Customizable benefits package (3 medical plans with Health Saving Account company match)

• Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays

• Paid parental leave (including maternity + paternity leave)

• Education assistance opportunities and free LinkedIn Learning access

• Free mental health and family planning programs, including adoption assistance and fertility support

• 401(K) program with company match

• Pet insurance

• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Category: Customer Support

Job Type: Full time

Req ID: R2085