Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

VP Product Management

Our team’s mission is to make payments convenient, fast and as secure using technology. That’s why we developed and run technology that powers mobile payments including Apple Pay, Google Pay and Samsung Pay, etc. and secure, tokenized remote commerce payments for PSP’s, eComm wallets and merchants, like Stripe, PayPal, Netflix and Amazon. We call the set of services delivering this "MDES”. We’ve experienced incredible success and growth, with 34 Billion transactions in 2023 alone and rising. We are focusing on ensuring the success continues as we scale MDES further.

Our focus is on the best possible customer experience. We’re making our services faster, more reliable and more scalable whilst meeting emerging on-soil regulation and increasing demand across the world. Right now, our applications are deployed into our on-premises infrastructure, but to meet these challenging goals we need them to be deployable into the public cloud so we can run them anywhere.

To join the team and contribute to our next 30 Billion transactions per year, we are searching for a VP to join our MDES leadership team an lead our work on Product Operations.

While you will be new to the team, you will work closely with your teammates to collect their input and ideas, combine them with your own and formalize them to inform our product operations strategy and plans for the future.

As part of this role you will:

• Lead our work and strategy on monitoring and delivering ‘5 9’s reliability from Mastercard’s tokenization service from a Product and Customer perspective

• Research, analyse and understand customer impacting incidents an prioritize work to prevent recurrence.

• Define, maintain, and own a clear resiliency strategy maintaining the integrity of service to our customers. Translating the product resiliency strategy into non-functional requirements to be delivered across the product and technology functions. (e.g., E2E platform availability, processing times)

• Be the voice of the customer through incident crisis management. Drive timely resolution and ongoing operating model improvements through root cause analysis. Lead the business side of the incident communication process.

• Collaborate closely with engineering and product teams to drive customer and developer experience improvements, including performance monitoring through tools such as KPI design and scorecards. Enhance and evolve SDLC process and Lead the implementation to drive adoption of process updates for the product team

You should apply if:

• you have proven experience designing, building, running and managing software technology based services.

• You are expert at taking complex processes and services and simplifying them to drive scale.

• You have experience managing services hosted by on-prem and in the public cloud.

• you’re comfortable working in a team that’s exploring and defining new ways of working;

• you enjoy sharing your knowledge and experience with your teammates;

• you have built products that implement RESTful APIs;

• you have defined and delivered products deployed into cloud platforms such as Azure, AWS or Google Cloud;

• you are fluent in English, both verbally and in written form – high quality documentation is a key driver of successful customer outcomes;

• you’re excited to deliver services that have global impact and are used daily by 100s of millions of people.

It would also be great if:

• you understand the card payment ecosystem – maybe from the perspective of a merchant, payment processor or a card issuer;

• you have a technical background, ideally in software engineering, not necessarily in payments, and the ability to understand and contribute to scaling and scaled services that are 5 x 9’s available;

• you have used collaboration tools to manage your product evolution – we use Aha!, Rally and JIRA;

Our teams and values:

• We work within small collaborative teams consisting of software engineers, product managers and operations engineers.

• we are diverse and inclusive teams from many backgrounds and with broad experience.

• we believe in doing well by doing good through inclusive growth and making ethical and environmentally responsible decisions.

Our back story:

Mastercard was first to introduce contactless card payments in 2001; and soon after in only 2002 introduced the first mobile phone contactless payment. Twenty years ago! A decade later, Mastercard’s mobile payment application and MDES enabled the introduction of Apple Pay, followed shortly after by Google Pay and Samsung Pay. In the almost ten years since, mobile payments on the Mastercard network have grown to tens of billions of transactions a year and there are many more “- Pay” digital wallet options available, all over the world.

MDES is also securing your cards on file with merchants like Netflix and Amazon, so that card information is replaced by tokenized data and every transaction is cryptographically secured using similar technology to those used in digital wallets. It also secures the cards in “Click To Pay”, the new way of making online payments safer that is supported by Mastercard and all the other payment networks. MDES has scaled and become the critical enabler for digital payments.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.