Software Support Analyst

Pay Rate: $22/hr.

100% Remote

Job Description

Provides accurate and timely technical support to Company, Inc. customers via telephone, email and chat. Manages support issues of a complex and technical nature with varying degrees of priority. Addresses incidents within predetermined service levels, requiring the ability to multi-task and prioritize. Insures that needs of customers are met. Champions’ customer concerns regarding possible product defects/design issues. Carries out projects as assigned and supports other team members in order to represent Company , Inc. in a professional manner.

Top Skills' Details

1) Previous technical support experience, they prefer a full year of experience.

2) Scores 74% or Higher on Preselected IKM Assessment

3) Possess troubleshooting skills and tools to do the job; typing 60+ wpm, spelling, handling stress, etc.

1.Please go to www.typingtest.com

2. Set the time to 1 minute and the difficulty to MEDIUM

3. Take the test 3 separate times in succession.

4. Taking a screen shot of the three scores

5. Send the screen shots to me in an email.

   Provides technical support via telephone, email and chat.

   Educates customers on the use of Company , Inc. products.

   Assists in testing new and enhanced products.

   Accurately records and maintains incidents in accordance

   with department standards.

About Company

Company Solutions, Inc. provides computer software solutions for professionals involved in estimating all phases of building and repair. In 1986 Company opened for business with its flagship estimating system called Xactimate. Xactimate helped contractors and insurance adjusters estimate repairs much faster and more accurately than they ever could before. Since then Xactimate has evolved into a high-powered package complete with a patented plan-sketching program. Eighty percent of insurance-repair contractors and 18 of the top 25* property insurers use Xactimate to determine the cost of repairs.

Today Company is much more than just Xactimate. Company features software solutions for every phase of a building's life: from remodeling to totally replacing a building; from determining the rebuilding cost of a home for insurance purposes to sending and receiving estimates electronically. Company even helps homeowners store and access valuable information about their homes such as warranty information and blueprints and to receive recall notices and reminders about maintenance. To make sure everyone learns how to use the products effectively, Company award-winning art department includes cutting-edge training with each product.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.