Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Function Description:

Operational Excellence – Centre of Excellence (OE- COE) plays a vital role in driving the soundness of the lines of

business under Global Commercial Services (GCS) through control testing.

Purpose of the Role:

This role will be a member of the Operational Excellence – Centre of Excellence team and be responsible for performing

the control testing for multiple business functions within GCS

Responsibilities:

1. Responsible for supporting strategic implementation of the organization’s control testing related to Process Risk Self Assessment.

2. Proactively anticipate/identify issues, and control deficiencies, through testing and processes monitoring, assessing the

impact of each, and work with business and OE partners to develop and implement appropriate mitigating actions.

3. Ensure compliance to the Operational Risk Governance Group, Operational Excellence, and American Express

Compliance standards with respect to: documentation, testing, and certification of GCS business monitoring and testing.

4. Monitor activities to meet deadlines and commitments related to: monitoring end to end process, risk assessment,

program documentation, testing plan, reporting, and action plans.

5. Partner closely with key control teams including, but not limited to: Operational Risk, Compliance, and Internal Audit,

both within the lines of business and across the organization, to promote a well-controlled environment.

6. Undertake regular project work analyzing business risks and exposures. Preparation of recommendations to business

management with regards to process improvement, best practices, risk reduction and maximization of revenue as

appropriate.

7. Take on ad hoc tasks such as managing test scheduling and supporting regulatory exam requests etc.

Critical Factors to Success:

1. Demonstrated willingness to take initiative and act decisively.

2. Effectively works independently within a team construct, while supporting teamwork and achievement of team

objectives.

3. Proven ability to effectively interact with all level across the organization including business and control partner

leadership.

4. Solid evidence of leadership with the capacity to quickly understand critical linkages and business strategies in a

dynamic, ambiguous environment.

5. Strong written and oral communication skills coupled with solid presentation skills. This includes the ability to take,

analyze large sets of data concisely and convey messages to leadership and peers. In addition, strong knowledge to build

reports, dashboards and metric reporting is desired.

6. Strong attention to detail and superior organizational and follow through skills

Minimum Qualifications

Academic Background: Bachelor’s degree preferred.

Functional Skills/Capabilities: Internal Control/Operational Risk testing, Business self-testing.

Technical Skills/Capabilities :

Advanced knowledge using computer software programs and tools such as Office, Excel, PowerPoint, etc.

In depth knowledge of products, procedures and policies relating to the GCS business portfolio is a plus.

Knowledge of Platforms: Hands on experience in ARCHER

Enterprise Leadership Behaviors :

Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue

Box Values, Great Leadership Demands Courage

Preferred Qualifications: MS Power Platform, SharePoint, and Tableau knowledge is preferred

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Finance

Primary Location: India-Haryana-Gurgaon

Schedule Full-time

Req ID: 24007457