Do you love providing exceptional customer service? Would you like to help us improve for our customers?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

About the Role

As an Exam Training Administrator, your purpose is to ensure seamless operations and exceptional customer experiences. You will be managing all customer support inquiries, collaborating with cross-functional teams to enhance productivity. Your goal is to maintain high levels of customer satisfaction while driving growth and profitability for the company.

Responsibilities

• Resolving customer inquiries effectively

• Booking all students (apprentice/non apprentices) onto Tolley courses, ordering study material and invoicing

• Tolley Academy setup and bookings

• Creating and agreeing study plans and pricing schedules

• Creating and sending monthly reports to clients/contractors

• Onboarding apprentices, including reviewing and processing of required paperwork and setup on various systems

• Working with online learning management systems to upload study material for student courses

• Tracking orders, arranging collections

• Developing and maintaining documentation for processes, procedures, and best practices

Requirements

• Possess a background in customer support or operations coordination

• Be able to implement efficient customer service processes and procedures

• Have experience of collaborating with cross-functional teams to solve customer issues and improve processes effectively

• Possess excellent communication skills, both verbal and written

• Be proficient in using MS Office, Word and Excel

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days

• Health screening, eye care vouchers and private medical benefits

• Wellbeing programs

• Life assurance

• Access to a competitive contributory pension scheme

• Save As You Earn share option scheme

• Travel Season ticket loan

• Electric Vehicle Scheme

• Optional Dental Insurance

• Maternity, paternity and shared parental leave

• Employee Assistance Programme

• Access to emergency care for both the elderly and children

• RECARES days, giving you time to support the charities and causes that matter to you

• Access to employee resource groups with dedicated time to volunteer

• Access to extensive learning and development resources

• Access to employee discounts scheme via Perks at Work

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.