dispatcher.

• farmingdale , new york

• posted april 30, 2024

job details

summary

• $17 - $18 per hour

• temp to perm

• high school

• category office and administrative support occupations

• referenceAB_4525186

job details

A Large Company in Farmingdale is hiring an Entry-Level Dispatcher to join their team! No experience is required. We are seeking someone with great customer service skills, the ability the multitask and work in a fast paced environment as well as excellent organization skills. This role will require you to speak with Service Agents and Technicians over the phone to schedule appointments and assist with routing. If you are interested, please send your resume to jenn.eng@randstadusa.com or to this posting for immediate consideration!

salary: $17 - $18 per hour

shift: First

work hours: 9 AM - 6 PM

education: High School

Responsibilities

Schedule Coordination: Coordinate delivery and service appointments efficiently, taking into account technician availability, customer preferences, and geographic locations.

Customer Communication: Serve as the primary point of contact for customers, providing timely updates on appointment status, delivery windows, and any changes to schedules.

Route Optimization: Utilize software tools to optimize delivery and service routes, minimizing travel time and maximizing efficiency.

Problem Resolution: Address any issues or concerns that arise during appointments, including scheduling conflicts, delivery delays, or customer inquiries, with a focus on providing prompt and satisfactory solutions.

Documentation: Maintain accurate records of all appointments, including customer information, service requests, and technician notes, to ensure proper documentation and accountability.

Team Collaboration: Collaborate closely with delivery drivers, service technicians, and other team members to ensure effective communication and coordination throughout the scheduling and delivery process.

Continuous Improvement: Identify opportunities for process improvement and efficiency gains within the dispatching function, and actively contribute ideas and suggestions for enhancement.

The essential functions of this role include:

• working weekends

Skills

• Customer Service

• Phones

• Emails

• Call Center

• Dispatching

• Verbal Communication

• Written Communication

• Ability to Multitask

• Organization

• Data Entry

• Problem Resolution

• Team Collaboration

Qualifications

• Years of experience: 0 years

• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

get in touch

we are here to help you with your questions.

JE

jennifer eng

• +1 631 427 1096 (tel:+1 631 427 1096)

• jenn.eng@randstadusa.com