Project Coordinator - Customer Support/ Incident Management - PROJE017222  

DESCRIPTION/RESPONSIBILITIES: We are currently looking for a Project Coordinator to join a collaborative team in Exton, PA.

The Project Coordinator, Customer Support is responsible for the North American Customer Support & Incident Management organization's goals to deliver workflow efficiencies and drive process improvement and software fixes across multiple teams with a goal of delivering internal workforce efficiencies and end user experience improvements.

Responsibilities: 1. Facilitate regular progress checkpoint reviews and status updates for in progress initiatives, note any blockers/impediments raised and then facilitate a efforts to remove obstacles and maintain progress towards delivery goals. 2. Initiate follow up with customer support and incident teams to determine assignments and target dates for removing blockers/impediments. Own the removal of as many as possible. Track the status of all such issues until resolution. 3. Analyze the team's customer support Salesforce tickets to help identify best practices, for documenting customer support issues with an eye towards identifying patterns from data to identify future improvement initiatives. 4. Support efforts to bring high degree of visibility to improvement initiatives, including specific visibility of efficacy of efforts after completion. 5. Create project and communication plans as assigned. 6. Assist team management with creating and updating release plans. 7. Champion the iPipeline Agile Delivery process with internal teams and clients. 8. Create custom JIRA reports and dashboards for teams as needed and provide best practices to teams on JIRA usage on iPipeline and JIRA issue management. 9. Other duties as assigned.

Skills Requirements:  * At least 1 year of experience on a Professional Services or Customer Support project team.  * Excellent interpersonal, communication and coaching skills.  * Strong organizational skills.  * Strong leadership skills.  * Superior problem-solving ability.  * Self-motivated.  * Ability to keep track of multiple workstreams.  * PMP is a plus but not required.

Education: Bachelor's degree or equivalent experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity