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Emerson Digital Customer Experience - Project Analyst in Escazú, Costa Rica

Under supervision of the DCX Project Manager, the DCX Project Analyst will support in overseeing and coordinating projects that support the Emerson Automation Solutions, Actuation Technologies Business Unit.

This role will contribute to project planning, preparing, and maintaining documentation, monitoring project activities, and evaluating the overall project.

In addition, this role will interact with multiple workstreams and deal with requirements across various systems and tools.

The DCX Project Analyst will be part of the IT Team which will implement and support Oracle and Digital Customer Experience applications for Actuation Technologies Organizations globally.

In this Role, Your Responsibilities Will Be:

Work within the IT Team to provide project support and assist with the following actions:

  • Coordinate requirements gathering, scope, and change management activities.

  • Prepare and maintain project documentation.

  • Prepare data and reports for project stakeholders.

  • Analyze project data and propose solutions to improve project performance.

  • Assist with preparing budget inputs and overseeing project costs.

  • Collaborate in monitoring and evaluating the overall project(s).

  • Participate actively in project reviews in conjunction with Project Manager(s).

  • Develop user training plans and strategies and ensure adequate training is completed.

  • Assist in driving the governance processes and tools in line with the Platform IT strategy related to the Business Unit’s use of the SAFe/Agile framework.

  • Communicate effectively in a clear and understandable manner.

  • Serve as a member of the Emerson Actuation Technologies IT Team to develop and maintain best practices within the Business Unit and to drive consistency of technology across sites.

  • Coordinate and collaborate with other key projects and initiatives.

  • May perform other duties as assigned.

For This Role, You Will Need:

  • BA/BS in Information Systems or related area plus 2 years related IT / Project Management experience

  • English Level B2 (Spoken and written) – according to Cambridge English Global Scales

  • Strong troubleshooting, problem solving and project management skills.

  • Strong understanding of data analysis, IT project management techniques and tools.

  • Excellent oral, presentation, and written communication skills.

  • Superior attention to detail.

  • Excellent research and reporting skills.

  • Work effectively in a team-based environment and independently when required.

  • Knowledge in Agile/Scrum, Critical Thinking Skills, or Techniques.

  • Ability to work efficiently, multitask and prioritize tasks effectively.

Our Offer To You:

We offer a competitive benefits package to recognize and support our employees such as private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs) and career growth focus and many more.

Commitment with Diversity and Equal Opportunity

Emerson is committed to its core values and believes in respecting DE&I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, no matter the gender identity, race, sexual orientation, disability, age, religion and/or nationality.

At Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness. Our communities are:

  • Black Employee Alliance

  • Diverse Abilities

  • HOPE

  • LGTBIQ + Allies CR

  • Costa Rica SOMOS

  • Mosaic

  • Women's Impact Network

At Emerson, we are passionate about what we do. Our technology and engineering expertise has enabled us to be at the forefront of innovation for over a century. Our commitment to excellence and cutting-edge technologies has positioned us as a leader in the world of automation solutions and engineering.

We believe that our success lies in the strength of our people; what sets Emerson apart is our unwavering dedication to fostering an inclusive and diverse environment. We firmly believe that diversity fuels creativity and innovation, allowing us to tackle sophisticated challenges with new perspectives. We embrace individuals from all walks of life, valuing their unique backgrounds, experiences, and ideas. When you join our team, you become part of a rich tapestry of talent that propels us forward.

We not only care about our people professionally but also personally. At Emerson, we understand the importance of work-life balance and strive to create an environment where individuals can grow both personally and professionally. We offer a range of development opportunities, mentorship programs, and support networks to ensure that our employees thrive in their careers and find fulfillment beyond the workplace.

Tomorrow Reimagined: https://www.youtube.com/watch?v=Bt_f4-DLnRc

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.

Requisition ID : 24004032

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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