Ford Customer Service Division (FCSD) is restoring the Design for Service (DfS) organization to improve vehicle serviceability during Forward Model vehicle Platform, Technology, and Program development. The DfS Serviceability Assessor is responsible for supporting commodity and serviceability specialists by conducting digital serviceability studies to improve quality and efficiency.

The DfS Serviceability Assessor core responsibilities:

• Improve serviceability in future product designs.

• Conduct digital assessments on new vehicle designs to assess feasibility to service vehicle components, systems, assemblies etc. as requested by the Commodity Specialists or as defined by the Program Requirement List (PRL).

• Develop the study package using CAD data from the Vehicle Program Team's Teamcenter Buck

• Use Vis-Mockup, Vis-Jack, Kineo Pathfinder/Path Planning Plus, and/or digital service tools to evaluate feasibility to service the target part or assembly.

• Create a Serviceability Study Assessment Report that documents the results of a study including any access issues (human, part, or tool).

• Support maintenance of Global FCSD assessment methods that support digital serviceability study development and training.

• Complete special projects related to digital serviceability (processes and application) as needed.

• Deliver common and efficient global processes.

• Support global program management processes.

• Culture/Our Truths

• Demonstrate the Ford OS behaviors to achieve success in Excellence, Focus and Collaboration.

• Utilize empowerment, coaching/counseling, team building and process improvement to create a work atmosphere that develops employees to their fullest potential.

• Represent Voice of Customer/Voice of Dealer in cross-functional meetings.

This assessor should have a strong process orientated mindset, be comfortable working with cross-functional teams and ability to view things with an open mindset to drive efficiency. The ideal candidate has the following:

• 4-year college degree or equivalent experience and education

• Key knowledge/experience preferred:

• 5+ years CAD experience.

• Strong automotive serviceability knowledge.

• Strong teamwork and collaborative behaviors.

• Self-starter capable of operating independently and adapting to dynamic needs.

• Persistent attention to detail.

• Ability to handle multiple, often conflicting priorities.

• Ability and interest to learn new concepts and technologies.

• Vis-Mockup, Teamcenter and 3DX experience a plus.

• Experience and ability to:

• Lead through influence and collaborate across the Enterprise.

Global experience in working with all regions (Eu, S. America, International Markets, China) a Plus

Communication

• Excellent verbal and written communication skills with the ability to communicate effectively with all levels of management in varying areas of the organization (Senior leadership, Cross-functional departments, etc.).

• Ability to simplify and communicate complex processes.

• Possess strong interpersonal skills, demonstrating professionalism in all actions.

Own Working Together

• Collaborative team player focused on building strong relationships.

• Believe in skilled and motivated people working together.

• Focused on continuous development of self and others.

• Persistent attention to detail.

Strategic Thinker

• Ability to work independently, forward-thinking.

Ability to manage multiple, sometimes conflicting priorities.

Requisition ID : 28629