PacSci EMC is seeking an experienced Infrastructure Services manager to steward transformation of our IT service and infrastructure experience. Areas of responsibility include project management, continuous improvement of the service desk, and advanced architecture support/triage. The ideal candidate has a bias for action, is customer obsessed, and has a proven track record of excellence in building and executing IT strategy. This role requires advanced interpersonal skills, high technical aptitude, and a proactive approach to stakeholder management. A successful leader will possess experience in project management, cloud administration, and delivering in a fast-paced transformation environment.

Responsibilities and Qualifications:

· Interact with key stakeholders across the organization to ensure exceptional IT service experience.

· Manage daily operations of the end user services team and relationship with managed services partner.

· Create and execute strategic roadmap for the infrastructure services function.

· Drive visible improvement to services using data and key performance indicators for daily management.

· Expand ITSM modules and services to ensure best in class service delivery and self-service automation.

· Serve as escalation point for emergent issues. Providing prompt updates and root cause countermeasures for all outages.

· Facilitate kaizen workshops to understand user challenges, define process requirements, and drive process improvement through change control methodologies.

· Ensure that service solutions developed within the organization are aligned to enterprise architecture standards and principles, leverage common solutions and services, and meet financial targets (cost and benefits).

· Perform administrative function and update cadence for key systems.

· Drive excellence in IT project management for your function leading strategic projects from concept to implementation.

· Create / sustain a dynamic and energizing work environment which welcomes creativity and innovation.

Requirements:

· 7-10 years of experience in Information Technology.

· Experience with O365 Administration, Endpoint Management, and Machine Virtualization (Citrix).

· Knowledge of automation, AI, and government compliance preferred.

· Demonstrated experience managing large projects on time and to budget.

· Strong work ethic, technical acumen, attention to detail, and people skills.

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

Ready to move your career forward? Find out more at careers.fortive.com (https://stgfortive.taleo.net/enterprise/careers.fortive.com) .

Pacific Scientific Energetic Materials Company (PacSci EMC), a Fortive Corporation (NYSE: FTV) operating company, makes critical missions possible. From concept to demonstration to delivery, we provide leading-edge energetic materials, devices and subsystems for use in military and commercial applications. With engineering and manufacturing capability in Arizona and California, our associates work together to solve the toughest technical challenges with a dedication to Safety First, Quality Every TimeTM. We enable success for innumerable missions on a daily basis, impacting the lives of military personnel, law enforcement officers, commercial airline pilots, astronauts, and oil field operators. For nearly a century, PacSci EMC’s experience and expertise has been relied upon in the times When Milliseconds MatterTM. For more information, go to www.psemc.com .

PacSci EMC is an equal opportunity employer. We do not discriminate against any applicant or employee on the basis of race, sex, religion, age, national origin, color, disability, or veteran status. Nonetheless, pursuant to our subcontractor status on highly sensitive national security matters, Mechanical Assemblers and all other floor personnel who frequently shift cell assignments, as well as any personnel directly working with the following contract are subject to the following contractual provision: THAAD PRIME Flowdowns (H-Clauses) H-42 FOREIGN PERSONS, paragraph D., “All employees of all entities that make up the Contractor’s team, whether subcontractors, consultants, or anyone who works with or on behalf of the Contractor will be citizens of the U.S.” Accordingly, only U.S. citizens will be qualified to fill these roles. We are committed to providing a workplace free of any discrimination or harassment. Pursuant to our subcontractor status on highly sensitive national security matters, an applicant who receives a conditional offer for this role will be required to pass a United States Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) background screen.

We all have a role in building a community where everyone belongs. Where you can speak your mind, be yourself, and feel supported. It’s how we achieve more together — for each other, for our customers, and for the world. https://www.fortive.com/inclusion-diversity

We Are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.