Oceaneering Support Analyst in Chandigarh, India
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Job ID14904 LocationChandigarh, India
Full/Part TimeFull-Time Regular/TemporaryTemporary
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Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.
The purpose of this role is to take lead on issues which are different from normal and need support from an experienced professional or subject matter expert. A lead in GSC is expected to simplify complex issues to enable better understanding for the team members, and supports in root cause analysis.
Duties & Responsibilities
Supports business users through remote access software while identifying, researching and communicating on technical issues and driving them towards resolution
Operate in 24x7 rotational shifts
Responds to telephone calls & emails, for technical and functional support. Technical support involves troubleshooting, training, report generation and fault logging of IT systems for end-users of business applications. Functional support includes supporting internal IT teams by providing detailed documentation on tickets, providing access to applications in production environment, helping in processing security forms, submitting application and network performance KPI
Responsible for meeting defined service level agreement for resolving service requests and incidents (from opening to closure)
Document, track and monitor issues to ensure timely resolution of service center tickets
Prepares reports and dashboards using the data on IT tickets
Follows standard support procedure in emailing customers, responding to calls, ticket documentation and other communication
Maintains call log history for statistical analysis and performance measurement purposes
Supports new projects for upgrading IT systems & to improve user experience
Should be open to travel as per business needs
Participates in meetings during absence of Lead or Supervisor
This position has NO supervisory responsibilities
Reports to Manager I in IT service center
Works closely with Lead & Supervisor
Bachelor’s degree, preferably in computer science, or equivalent education and experience
1-3 years of IT support experience and/or call center experience (Windows 10 Support)
Excellent communication skills in English language
Able to work independently, & willing to work in rotational shifts.
- Microsoft, Cisco and ITIL certifications
Knowledge, Skills, Abilities, and Other Characteristics
Knowledge & support experience for Windows 10 OS, Active Directory, MS Office Applications, Google Mail, & computer hardware
Teamwork & Interpersonal skills
Analytical, problem solving & decision making skills
Organizing & planning skills
Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed
This position is considered OFFICE WORK which is characterized as follows.
Almost exclusively indoors during the day and occasionally at night
Occasional exposure to airborne dust in the work place
Work surface is stable (flat)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is considered LIGHT work.
Lift up to 20 pounds
Climbing, stooping, kneeling, squatting, and reaching
Lift up to 10 pounds
Repetitive movements of arms and hands
Sit with back supported
We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company. To apply, click 'Apply Now'.