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Oceaneering Support Analyst in Chandigarh, India

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Job ID15084 LocationChandigarh, India

Full/Part TimeFull-Time Regular/TemporaryTemporary

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Company Profile

Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.

Position Summary

To assist in support of the Oceaneering onshore and offshore desktop environment in both Networked and Standalone configurations.

Duties & Responsibilities

Functions

  • Support the team as subject matter expert for support operations

  • Responsible for providing expert level technical support to users with customer centric approach

  • Responsible for documentation, tracking & monitoring of issues/requests to ensure timely resolution

  • Responds to telephone calls, emails and personnel requests for technical and functional support

  • Responsible for first call resolution for issues under prescibed scope of support

  • Responsible for meeting ticket handling sla (from opening to closure)

  • Assist other oceaneering offices in india & other locations for it support

  • Assist in providing end user it support for both local and remote locations.

  • Deployment of pc's and laptops

  • Floor walking activities to support deployment activities

  • Support client systems, service and deploy computer equipment

  • Must have a minimum of 2 years' employment experience within an it deployment role

  • Experience migrating desktops and laptops from windows 7 to windows 10

NON-ESSENTIAL

  • Supports new projects for upgrading IT systems & to improve user experience

  • Should be open to travel as per business needs

  • Participates in meetings during absence of Supervisor

    Supervisory Responsibilities

  • This position has NO supervisory responsibilities

    Reporting Relationship

  • List the title of the person to whom this person will report.

  • Reporting to Manager I, Client Services, Grade II

  • Include anyone who directs the work or participates in defining the day-to-day work of this person (dotted line)

  • If performance is measured by a direct manager and dotted line manager, indicate so here.

  • If critical partnerships exist, list them here as well

Qualifications

REQUIRED

  • Bachelor’s degree, preferably in computer science, or equivalent education and experience

  • Total work experience of 2-3 years with at least 2 years of IT support

  • Fluent in English with excellent communication skills

  • Able to work independently, & willing to work in rotational shifts.

  • Strong Windows 7,Windows 10 and Server 2012 experience

DESIRED

  • Experience as a support lead

  • Knowledge about call monitoring procedures

  • Microsoft, Cisco and ITIL certifications

Knowledge, Skills, Abilities, and Other Characteristics

  • Knowledge & support experience for Windows OS, Active Directory, MS Office Applications, Google Mail, & computer hardware

  • Teamwork & Interpersonal skills

  • Analytical, problem solving & decision making skills

  • Organizing & planning skills

  • Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time

  • Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan

  • Strong Windows 7,Windows 10 experience

  • Managed the set up and deployment of computer installs (10 - 25 at a time)

  • Quickly respond to technical assistance requests

  • Troubleshooting: Failure identification, desktop/laptop/printer break-fix, servers and workstations management

  • MUST have a minimum of 2 years' employment experience within an IT deployment role

  • Experience migrating desktops and laptops from Windows 7 to Windows 10

Additional Information

Working Conditions

This position is considered OFFICE WORK which is characterized as follows.

  • Almost exclusively indoors during the day and occasionally at night

  • Occasional exposure to airborne dust in the work place

  • Work surface is stable (flat)

Physical Activity/Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is considered LIGHT work.

OCCASIONAL

FREQUENT

CONSTANT

  • Lift up to 20 pounds

  • Climbing, stooping, kneeling, squatting, and reaching

  • Lift up to 10 pounds

  • Standing

  • Repetitive movements of arms and hands

  • Sit with back supported

Closing Statement

We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company. To apply, click 'Apply Now'.

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