Oceaneering Support Analyst in Chandigarh, India
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Job ID15084 LocationChandigarh, India
Full/Part TimeFull-Time Regular/TemporaryTemporary
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Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.
To assist in support of the Oceaneering onshore and offshore desktop environment in both Networked and Standalone configurations.
Duties & Responsibilities
Support the team as subject matter expert for support operations
Responsible for providing expert level technical support to users with customer centric approach
Responsible for documentation, tracking & monitoring of issues/requests to ensure timely resolution
Responds to telephone calls, emails and personnel requests for technical and functional support
Responsible for first call resolution for issues under prescibed scope of support
Responsible for meeting ticket handling sla (from opening to closure)
Assist other oceaneering offices in india & other locations for it support
Assist in providing end user it support for both local and remote locations.
Deployment of pc's and laptops
Floor walking activities to support deployment activities
Support client systems, service and deploy computer equipment
Must have a minimum of 2 years' employment experience within an it deployment role
Experience migrating desktops and laptops from windows 7 to windows 10
Supports new projects for upgrading IT systems & to improve user experience
Should be open to travel as per business needs
Participates in meetings during absence of Supervisor
This position has NO supervisory responsibilities
List the title of the person to whom this person will report.
Reporting to Manager I, Client Services, Grade II
Include anyone who directs the work or participates in defining the day-to-day work of this person (dotted line)
If performance is measured by a direct manager and dotted line manager, indicate so here.
If critical partnerships exist, list them here as well
Bachelor’s degree, preferably in computer science, or equivalent education and experience
Total work experience of 2-3 years with at least 2 years of IT support
Fluent in English with excellent communication skills
Able to work independently, & willing to work in rotational shifts.
Strong Windows 7,Windows 10 and Server 2012 experience
Experience as a support lead
Knowledge about call monitoring procedures
Microsoft, Cisco and ITIL certifications
Knowledge, Skills, Abilities, and Other Characteristics
Knowledge & support experience for Windows OS, Active Directory, MS Office Applications, Google Mail, & computer hardware
Teamwork & Interpersonal skills
Analytical, problem solving & decision making skills
Organizing & planning skills
Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan
Strong Windows 7,Windows 10 experience
Managed the set up and deployment of computer installs (10 - 25 at a time)
Quickly respond to technical assistance requests
Troubleshooting: Failure identification, desktop/laptop/printer break-fix, servers and workstations management
MUST have a minimum of 2 years' employment experience within an IT deployment role
Experience migrating desktops and laptops from Windows 7 to Windows 10
This position is considered OFFICE WORK which is characterized as follows.
Almost exclusively indoors during the day and occasionally at night
Occasional exposure to airborne dust in the work place
Work surface is stable (flat)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is considered LIGHT work.
Lift up to 20 pounds
Climbing, stooping, kneeling, squatting, and reaching
Lift up to 10 pounds
Repetitive movements of arms and hands
Sit with back supported
We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company. To apply, click 'Apply Now'.