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Oceaneering Servicenow Administrator in Chandigarh, India

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Job ID15257 LocationChandigarh, India

Full/Part TimeFull-Time Regular/TemporaryRegular

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Company Profile

Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.

Position Summary

The primary responsibility of the ServiceNow Administrator is for the day-to-day administration, configuration and ongoing maintenance of the ServiceNow platform supporting key ITIL processes like Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Employee Self Service and other service modules.

The individual should be able to manage the administrative tasks, such as document and information distribution, report collation and communication support.

The candidate should possess excellent communication skills, the ability to develop and maintain strong relationships, and experience meeting hard deadlines.

Duties & Responsibilities

Functions

Essential

  • Perform day to day administration of the ServiceNow system, including making approved changes to process and workflows in ITSM, PPM, CSM, ITOM, and GRC modules

  • Perform ServiceNow implementation tasks including but not limited to: configuration, integration, and testing

  • Develop clear and concise technical and process documentation, making use of the knowledgebase module within ServiceNow.

  • Communicate ServiceNow process, operations and capability information to all levels of management and the business.

  • Work with business & IT users to identify and refine business requirements and workflows, as well as determine where ServiceNow can fit into business processes to improve services

  • Develop systems integrations and process automation – fully utilizing the platform’s workflow capabilities, including Orchestration

  • Coordinate integration with on and off-site systems utilizing resources from other technical teams.

  • Activate plugins, work with UI & data policies, business rules, access control levels, alerts & notifications, import & update sets

  • Create ServiceNow reports, dashboards & homepages. Utilize Performance Analytics to collect historical data.

  • Coordinate application and platform upgrades across multiple instances

  • Communicate process changes, enhancements, and modifications – verbally or through written documentation – to management, staff, and other employees so that issues are well understood as they are resolved

  • Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

  • Performs IT functions such as design, analysis, evaluation, testing, debugging, installation, maintenance, and implementation of applications, packaged programs, and hardware components supporting company business processes and operations. Analyzes, installs, acquires, modifies, designs, and supports operating systems, database, utilities software, packaged software, and infrastructure hardware products. Plans, conducts and directs the analysis of business problems to be solved with customer software, packaged software, and hardware products. At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure used throughout the IT solution set.

Non-Essential

  • Other assigned work as and when required to support operations and Projects.

Safety

Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to ensure a safe working environment.

Other

Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems.

Perform the assigned tasks with due diligence regarding the Integrated Management Systems on the Company.

Eliminate waste of whatever form, to suggest the use of more environmentally friendly substances and practices and contribute to the continuous improvement of the environment.

Supervisory Responsibilities

  • This position has NO direct supervisory responsibilities

Qualifications

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED

  • Bachelor’s degree in Computer Science, Information Services or related field with 5+years of experience in Application development,maintenance and integration.

  • ServiceNow System Administration certification and/or ServiceNow Application Development certification preferred

  • Exposure to ITIL , specifically in the area of incident, problem & change, ITIL Foundations certification preferred

  • 6+ months’ experience as a ServiceNow Administrator or ServiceNow Developer, configuring core Service Now ITSM, ITOM, CSM, and PPM applications

  • Scripting/Reporting experience is highly recommended eg: Javascript, Angular, Jelly, HTML

  • Experience with migrating code from lower environments up to production

  • Excellent communication and collaboration with all levels of the business and IT, from end users to managers

  • Influential at multiple levels and with vendors

  • Continually looks within and beyond own job, anticipating business needs and opportunities.

  • Works well within tight technical and business constraints

  • Strong interpersonal skills

  • Strong team player

Additional Information

Working Conditions

This position is considered OFFICE WORK which is characterized as follows.

  • Almost exclusively indoors during the day and occasionally at night

  • Occasional exposure to airborne dust in the work place

  • Work surface is stable (flat)

Physical Activity/Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is considered LIGHT work

OCCASIONAL

FREQUENT

CONSTANT

  • Lift up to 20 pounds

  • Climbing, stooping, kneeling, squatting, and reaching

  • Lift up to 10 pounds

  • Standing

  • Repetitive movements of arms and hands

  • Sit with back supported

Closing Statement

We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company. To apply, click 'Apply Now'.

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