Senior Engineer Office 365 Workforce Productivity – Administration and Support

Basic Function

Copeland is seeking an experienced M365 Support Engineer to play a key collaborative role in the success of IT support and operations. This role will be at the forefront of resolving technical issues and administering the M365 environment for stable and efficient operations of the M365 suite, including Email, Teams, OneDrive, SharePoint, Power Automate/Apps, Viva suite (Engage, Connections), and Office/Outlook/OneDrive client app configuration. The successful candidate will have excellent problem-solving, troubleshooting, customer engagement, customer communication and organizational skills.

Responsibilities

• Administration for M365 collaboration services. Provide day-to-day administration and Level 3 support of M365 suite.

• Work cross-functionally within IT and organizational/external partners to implement and maintain collaboration services to meet enterprise objectives.

• L3 escalations / Incident management, Major Incident participation and resolution, including root cause analysis and problem report, within defined Service Level Agreement durations.

• Monitor health and performance of M365 services and apps. Work with Microsoft and other vendors to track outages to vendor SLAs and to facilitate timely service desk and user communications.

• Create and execute monitoring, reporting and automation tools, including Powershell and Graph scripts where appropriate, to proactively identify issues and implement improvements to ensure optimal performance and availability. Manage lifecycle of sites, teams, mailboxes etc.

• Implement new features and updates to M365 services and apps. Ensure team, department and organizational policies and procedures are adhered to including technical change management.

• Conduct security assessments and implement identified measures to protect users and data. Ensure that Workforce Productivity tools adhere to security standards and compliance regulations.

• Work with Information Security team as needed, to prioritize security.

• Build technical documentations including M365 configuration, support/troubleshooting procedures, best practices, security guidelines.

• Build user product documentation and training content for efficient and appropriate use of productivity tools.

• Provide additional support and guidance to users as needed. This includes explaining products, features, issues and ideas in a clear and concise fashion to non-technical users.

• Stay current with the latest M365 roadmap, updates and best practices. This includes participating in relevant professional development activities. Mentorship and knowledge-sharing with other team members as may be needed.

• Work in rotated shifts, for the team to provide for 24x7 support.

Required Qualifications

• B. Tech in Information Systems/Computer Science/IT or bachelor’s degree in a related field.

• 5 to 8 years administering and supporting M365 tenant for a large global workforce –

• Configuration and Support of SharePoint Online, OneDrive, Teams.

• Configuration and Support of Exchange Online.

• Configuration and Support of Power Platform.

• Configuration and Support of Office, Outlook, and Teams client apps.

• Knowledge of secure protocols and compliance standards.

Preferred Experience

• Administration and Support of Groups, Forms, OneNote, Whiteboard, Project, Viva Suite, Loop.

• AD/AAD (sync/Conditional Access/AIP/ App registrations/etc).

• MS Graph API, Copilot, Audio Conferencing, Live Events, MS Purview, Teams Telephony, Intune.

• M365 license management.

• Service Now (managing and resolving incidents).

• Migrations (M365/SPO/Exchange Online).

• Microsoft 365 certified Enterprise Administrator expert / Certification in SharePoint Online and Microsoft Teams.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

We provide employees with flexible and competitive benefits plans that offer the right options to meet your individual and family needs. Some items may include flexible schedules and remote work, professional development opportunities, paid parental leave, vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Diversity, Equity & Inclusion

At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.

About Copeland

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

No calls or agency requests please.