Job Summery

If you are an INFORMATION TECHNOLOGY professional looking for an opportunity to grow, Copeland has an exciting opportunity for you! You will have the responsibility to Support the Order Management applications delivery solutions in a global environment. This role can be based at any Copeland India location.

You will support business users in Oracle CPQ/ EBS Application Suite R12.2.4. You will be adept will continually work with key business users to maintain, enhance, and augment the core capabilities of the Oracle CPQ and Order Management Application. You will be responsible for working enhancements, governance, general support, and break-fix in the Oracle Order booking and shipping area. You will collaborate with internal IT as well as the business users to rectify Oracle functional issues and spec out requirements pertaining to business-requested enhancements.

WHO YOU ARE:

You show a tremendous amount of initiative in tough situations and are exceptional at spotting and seizing opportunities. You use customer insights to drive and guide the development of new offerings. You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts.

AS A IT ANALYST, YOU WILL:

• Gather and analyze requirements for new applications, or modifications to existing applications.

• Be responsible for designing, configuring, testing, implementing, and maintaining Oracle CPQ and Order Management modules.

• Conduct end-user training and triage support requests across Oracle applications.

• Address end-user issues and problems without assistance from other functional analysts.

• Prepare MD050s and configurations sheets.

• Be available for occasional weekend and off-hours on-call support for critical Sev1 issues and scheduled activities.

• Participate in medium/large Oracle projects.

REQUIRED EDUCATION, EXPERIENCE, & SKILLS:

• Bachelor’s degree in computer science/information technology or equivalent.

• Minimum 1 to 5 years of experience in business analysis utilizing the Oracle CPQ/ eBusiness systems, or equivalent combination of education and experience.

• Provide comprehensive technical guidance and support to clients and internal teams throughout the entire lifecycle of Oracle CPQ implementation and integration projects.

• Conduct thorough testing, troubleshooting, and performance optimization to ensure the stability, reliability, and scalability of Oracle CPQ solutions.

• Develop and maintain custom scripts, business rules, and workflows within Oracle CPQ to automate critical business processes and enhance user experience.

• Provide comprehensive technical guidance and support to clients and internal teams throughout the entire lifecycle of Oracle CPQ implementation and integration projects.

• Proficiency in Oracle CPQ APIs, BML/BMQL for complex use cases.

• Experience on Javascript and CSS for BML UI and libraries

• Hands on experience with Oracle CPQ product configuration, constraint rules, pricing rules, and discounting mechanisms.

• Familiarity with document design and template creation within Oracle CPQ for generating quotes, proposals, and contracts.

• Knowledge of CPQ integration methodologies, including web services, REST APIs, and middleware platforms

• Strong communication skills with others at all levels of the organization - ability to collaborate with IT and business to derive the requirements and spec out a solution.

• Ability to work in a large, global corporate structure.

• Can-do attitude who seeks, obtains, and applies new knowledge/skills.

• Demonstrated ability to clearly isolate and define problems, effectively evaluate alternative solutions, and make decisions in a timely manner.

• Willingness to travel both domestically and internationally to support global implementations.

PREFERRED EDUCATION, EXPERIENCE, & SKILLS:

• Advanced degree

• Experience with Oracle EBS 12.2.4 or higher, Oracle Cloud

• Professional skills, written technical concepts.

• Able to resolve conflict efficiently.

• Works with multiple cross-functional projects

• Drives process mapping sessions

Same Posting Description for Internal and External Candidates

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

We provide employees with flexible and competitive benefits plans that offer the right options to meet your individual and family needs. Some items may include flexible schedules and remote work, professional development opportunities, paid parental leave, vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Diversity, Equity & Inclusion

At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.

About Copeland

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

No calls or agency requests please.