Director, E2E Wireless Service

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

As the Director E2E Wireless Services, you will lead a dynamic team responsible for the operational performance, optimization, and innovation of wireless services. Your primary focus will be on ensuring the seamless delivery of voice, data, and enhanced services to customers, while driving strategic initiatives to enhance network performance, reliability, and customer experience.

Key Responsibilities:

Service Quality Assurance:

• Provide strategic direction and leadership for the three wireless domains namely Voice, Data and Rating & Charging by ensuring alignment with organizational goals and objectives.

• Oversee the day-to-day service quality and performance of voice, data, and enhanced services.

• Develop and implement strategies to optimize the performance and efficiency of wireless networks, including radio access networks (RAN), Core networks, Roaming services by keeping alignment with Optical and IP transport infrastructure teams.

• Utilize network analytics and performance metrics to identify areas for improvement and drive continuous optimization efforts.

Service Delivery Assurance:

• Ensure the timely and reliable delivery of voice, data, and enhanced services relate feature set to customers, meeting, or exceeding service level agreements (SLAs) and quality targets.

• Establish and monitor key performance indicators (KPIs) to track service performance and identify opportunities for enhancement but incorporating them at the time of production roll out.

Technical Support and Issue Resolution:

• Lead efforts to diagnose and resolve technical issues impacting wireless services, collaborating with cross-functional teams including network engineering, IT, and customer support.

• Implement effective incident management processes to minimize service disruptions and restore normal operations swiftly.

Product Development and Innovation:

• Work closely with product management teams to develop and launch new wireless products and services, leveraging emerging technologies and market trends.

• Drive innovation initiatives to enhance the value proposition of wireless offerings and differentiate the company in the marketplace.

Regulatory Compliance and Risk Management:

• Ensure compliance with regulatory requirements and industry standards governing wireless operations, network security, and privacy regulations.

• Identify and mitigate operational risks to ensure the security, integrity, and resilience of wireless networks and services.

Qualifications:

• Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, or a related field. Advanced degree (e.g., MBA) is preferred.

• 8+ years of progressive experience in wireless telecommunications, with at least 5 years in a leadership or managerial role.

• In-depth knowledge of wireless network technologies, protocols, and standards, including LTE, 5G, VoLTE, and IP networking. In depth understanding of DMC for data network will be asset.

• Proven track record of managing and optimizing wireless network to deliver superior service performance and customer satisfaction.

• Strong leadership and team-building skills, with the ability to inspire and motivate cross-functional teams in a fast-paced environment.

• Excellent analytical, problem-solving, and decision-making abilities, with a strategic mindset and business acumen.

• Effective communication and stakeholder management skills, with the ability to interact confidently with executives, partners, and regulatory authorities.

Schedule: Full time

Shift: Day

Length of Contract: Not Applicable (Regular Position)

Work Location: 8200 Dixie Road (101), Brampton, ON

Travel Requirements: Up to 10%

Posting Category/Function: Technology & Information Technology

Requisition ID: 309250

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ (https://performancemanager4.successfactors.com/doc/custom/RCI/Recruitment_Process-FAQ-EN.pdf) .

Successful candidates will be required to complete a background check as part of the hiring process.

Posting Notes: Technology

Location:

Brampton, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits

· Donation matching

· Paid time off for volunteering

· Wealth Accumulation including: Pension plan & Employee stock options

· Generous employee discounts

· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work (https://fortheloveofwork.ca/) podcast with Dr. Sonia Kang.