Helpdesk/System Support Analyst

Birmingham, AL

Onsite

Contract

$22/hr - $26/hr

This onsite contract in Birmingham will assist all IT Support roles to provide the field with what they need to move units while safeguarding the integrity and security of IT infrastructure and environment. IT Support Specialists run primary point for the enterprise and are charged with triaging, troubleshooting, documenting, communicating, escalating, advocating for, and resolving a wide range of IT issues including, but not limited to, commercial, cloud based and proprietary software and platforms, server, configuration, protocol, platform, PC,

AV, Active Directory, connectivity, security, network operations, integration, onboarding, access, acquisitions, hardware, peripheral, automation and emerging tech in a quality driven and deadline sensitive environment.

Contract Duration: 3 months with possible extension

Requirements

• 3+ years of relevant IT support experience, preferably across multiple disciplines.

• Working knowledge of Windows and related O365 platform software

• An understanding of standard network architecture and security, experience performing remote triage and with troubleshooting a wide variety of IT issues ranging from acute, single user impact to multi-layer enterprise network operations.

• Proven ability to operate as a primary contact for a wide range of IT support issues.

• Ability to adapt to new challenges, identify and evaluate potential impact and prioritize accordingly.

• Ability to digest, understand and apply new technical information and concepts quickly.

• Ability to communicate clearly across multiple mediums with endpoints possessing a wide range of technical

• acumen for the purpose of organizing efforts to resolve issues.

• Experience with Cisco and Fortinet network gear and operations, NetBox, PRTG, PutTy, CUCX, CUCCX, RDP, VOIP,

• ServiceNow, Asset Management, ISE, iBoss, Active Directory, AnyConnect, PsExec, PowerShell, SharePoint,

• Printer Admin, Access, Excel, SCCM, iOS, Android and MDM a plus.

• Associates degree or equivalent experience:

• IT Certifications ranging from A+, Network+, MS900, Security+ and software specific a plus

Responsibilities:

• Fielding IT Support calls and tickets 70%

• On-site IT Support and Onboarding related tasks and projects 15%

• Research, documentation, and advanced troubleshooting 15%

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family

• Dental & Orthodontia Benefits

• Vision Benefits

• Health Savings Account (HSA)

• Health and Dependent Care Flexible Spending Accounts

• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

• Hospital Indemnity Insurance

• 401(k) including match with pre and post-tax options

• Paid Sick Time Leave

• Legal and Identity Protection Plans

• Pre-tax Commuter Benefit

• 529 College Saver Plan

Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: Jessica Eisenberg

Specialization: Technical Support