Job Description

Position is for a Techno/Functional Implementation Specialist, with implementation background in Oracle CX Sales Cloud Applications. As an Oracle CX Sales Cloud Techno/Functional specialist, you will be working both at offshore and onshore client engagements which involves implementation of Oracle CX Sales Cloud modules. You will be interacting with the customer to understand their business processes and map them to Service Cloud Modules. You will be expected to Design and develop solution using Oracle Service Cloud tools and technology to meet business requirement. Create comprehensive technical design document. Unit testing of the solution keeping end to end business flow in mind. Work as part of an existing team and communicate effectively with all the team member and business stake holders.We are looking for following Skills:Minimum 4-5 Years of Implementation experience in Oracle Sales Cloud with strong CRM Background. Total 6-10 Yrs. of experience.Candidate must have gone through at least one full project lifecycle of OSC implementation

• Understand key concepts/modules like Account Management, Contact Management, Lead Management, Campaign Management, Opportunity Management etc.

• Expertise in Job Roles and Duty for Data security and access privilege

• Experience in Application Extension/configuration e.g. create/modify Fields, Triggers, Object Workflows, Global Function etc.

• Should have strong knowledge in Data migration from Other CRM product to Oralce Sales Cloud

• Experience in Enterprise Application Integration

• Good knowledge of Groovy scripting

• Should have knowledge on Assignment Manager

• Knowledge on OSC integrations with Email tools like MS Outlook is added advantageStrong customer focus, excellent problem solving and analytical skills.Excellent communication skills.

Career Level - IC3

Responsibilities

"Position Overview:

Position is for a Techno/Functional Implementation Specialist, with implementation background in Oracle CX Sales Cloud Applications. As an Oracle CX Sales Cloud Techno/Functional specialist, you will be working both at offshore and onshore client engagements which involves implementation of Oracle CX Sales Cloud modules. You will be interacting with the customer to understand their business processes and map them to Service Cloud Modules. You will be expected to Design and develop solution using Oracle Sales Cloud tools and technology to meet business requirement.

Create comprehensive technical design document. Unit testing of the solution keeping end to end business flow in mind.

Work as part of an existing team and communicate effectively with all the team member and business stake holders.

Job Responsibilities:

As an Oracle CX Sales Cloud Techno/Functional specialist, you will be working both at offshore and onshore client engagements which involves implementation of Oracle CX Sales Cloud modules. You will be interacting with the customer to understand their business processes and map them to Sales Cloud Modules. You will be expected to Design and develop solution using Oracle Service Cloud tools and technology to meet business requirement.

Create comprehensive technical design document. Unit testing of the solution keeping end to end business flow in mind.

Work as part of an existing team and communicate effectively with all the team member and business stake holders.

Education & Experience:

BE, BTech, MCA , MBA in Marketing or equivalent preferred. Other qualifications with adequate experience may be considered.

6+ years relevant working experience

##Functional/Technical Knowledge & Skills:

6+ years of relevant experience in delivering technology solutions in Oracle Sales Cloud space.

Minimum 4-5 Years of Implementation experience in Oracle Sales Cloud with strong CRM Background. Total 6-10 Yrs. of experience.

Candidate must have gone through at least one full project lifecycle of OSC implementation

• Understand key concepts/modules like Account Management, Contact Management, Lead Management, Campaign Management, Opportunity Management etc.

• Expertise in Job Roles and Duty for Data security and access privilege

• Experience in Application Extension/configuration e.g. create/modify Fields, Triggers, Object Workflows, Global Function etc.

• Should have strong knowledge in Data migration from Other CRM product to Oralce Sales Cloud

• Experience in Enterprise Application Integration

• Good knowledge of Groovy scripting

• Should have knowledge on Assignment Manager

• Knowledge on OSC integrations with Email tools like MS Outlook is added advantage

Strong customer focus, excellent problem solving and analytical skills.

Excellent communication skills.

We expect candidate to have:

Minimum 4-5 Years of Implementation experience in Oracle Sales Cloud with strong CRM Background. Total 6-10 Yrs. of experience.

Candidate must have gone through at least one full project lifecycle of OSC implementation

• Understand key concepts/modules like Account Management, Contact Management, Lead Management, Campaign Management, Opportunity Management etc.

• Expertise in Job Roles and Duty for Data security and access privilege

• Experience in Application Extension/configuration e.g. create/modify Fields, Triggers, Object Workflows, Global Function etc.

• Should have strong knowledge in Data migration from Other CRM product to Oralce Sales Cloud

• Experience in Enterprise Application Integration

• Good knowledge of Groovy scripting

• Should have knowledge on Assignment Manager

• Knowledge on OSC integrations with Email tools like MS Outlook is added advantage

Strong customer focus, excellent problem solving and analytical skills.

Excellent communication skills.

# Personal Attributes:

1. Self driven and result oriented

2. Strong problem solving/analytical skills

3. Strong customer support and relation skills

4. Effective communication (verbal and written)

5. Focus on relationships (internal and external)

6. Strong willingness to learn new things and share them with others

7. Influencing/negotiating

8. Team player

9. Customer focused

10. Confident and decisive

11. Values Expertise (maintaining professional expertise in own discipline)

12. Enthusiasm

13. Flexibility

14. Organizational skills

15. Values and enjoys coaching/knowledge transfer ability

16. Values and enjoys teaching technical courses

Note: Should be flexible to work in rotational shifts if deployed on Support Projects

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer