NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The Cloud Managed Services Engineer (L1) is responsible for providing a support and monitoring managed service for clients' cloud-based environments. This role proactively identifies, investigates, and resolves cloud-based incidents, service requests and alerts. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. This role focuses on first-line support for standard and low complexity incidents and service requests to ensure the smooth operation and optimisation of clients' cloud infrastructure and services.

This role may also contribute to / support on project work as and when required.

Working at NTT

• Experience of 3-5 years with managing Linux/Virtualization/Cloud systems Installation, configuration & troubleshooting.

• Experience in Hyperscalars such as Azure,AWS,Google Cloud

• Experience with configuration management tool such as Ansible & puppet is a plus.

• Hands on experience on Shell Scripting to automate repetitive daily Lab Operations task.

• Help troubleshoot problems with Linux servers, running various versions of Linux, including Red Hat, Suse,Ubuntu, CentOS, Debian

• Help automate server maintenance, including running scripts and automated processes

• Good knowledge about the Linux File system , Kernel, RAID, boot process and Run levels

• Advanced Linux network configuration knowledge (VLAN tagging, network bridge, bonding modes), networking, IP and routing fundamentals

• Well versed with Linux architectural features and applications like ssh, vsftp, nfs, http, DHCP , PXE & DNS.

• Experience with Vulnerability management - Analyzing scanned security reports and actioning towards their remediation .

• Practical knowledge of Linux server upgrades and patching activities for vulnerabilities reported.

• Experience with HP, Cisco, Quanta, Dell Server hardware & their maintenance

• Good English language skills, written and spoken, with strong communication and interpersonal skills with ability to influence without authority

• Ability to learn quickly and work under pressure, with attention to details

Skills Summary

Incident Resolution, Infrastructure Deployment, IT Infrastructure Management, IT Monitoring, Managed Services Delivery, Root Cause Analysis (RCA), Troubleshooting

Workplace type :

On-site Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

• Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

• Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.

• Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

• Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

• Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.