TekSystems is currently hiring for a Support Role in the Hunt Valley, MD area! This position is PERMANENT!

MUST HAVE: • Bachelor's degree in a relevant field or equivalent work experience.

• Previous experience in client support is preferred

• Previous experience in consumer directed benefits or benefits administration, TPA, Healthcare benefits, CDH Benefits, Insurance Carrier

• Strong customer service skills, with the ability to empathize and communicate effectively with clients.

Description:

You will be focused on Client Support. You will play a pivotal role in improving both client and user experience. Specifically, you will support our consumer directed benefits platform by ensuring seamless client support and knowledge of the system. Your primary responsibilities will encompass addressing client inquiries and providing guidance and assistance to clients on data and processes. This critical role contributes to maintaining client satisfaction and the smooth execution of client operations.

Responsibilities:

• Act as the primary point of contact for clients, addressing inquiries and concerns promptly and professionally.

• Monitor task progress and address any bottlenecks or issues in support resolution.

• Handle incoming client inquiries promptly and professionally, ensuring timely and accurate responses in adherence to regulatory requirements.

• Communicate effectively with clients, providing regular updates on statuses, resolution progress, and any pertinent changes in processes or procedures.

• Maintain detailed records of all activities, including correspondence, documentation, and resolution outcomes through Zendesk CRM.

• Collaborate with internal teams to resolve complex client issues and ensure client satisfaction.

Additional Skills & Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.

• Previous experience in client support is preferred

• Previous experience in consumer directed benefits or benefits administration, TPA, Healthcare benefits, CDH Benefits, Insurance Carrier

• Strong customer service skills, with the ability to empathize and communicate effectively with clients.

• Exceptional organizational skills and the ability to prioritize tasks efficiently.

• Attention to detail and problem-solving skills.

• Ability to work independently and collaboratively with a remote team.

• High level of integrity and commitment to client satisfaction.

• Experience with CRM tools, Slack, Zoom, MS Office, etc.

Strong excel skills and other systems

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.