About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

A sustainable hospitality leader in the capital, Jumeirah at Saadiyat Island Resort is a breadth of fresh air offering an eco-friendly stay amidst contemporary surroundings on the Abu Dhabi coastline. Surrounded by natural beauty and conceived to care for every aspect for guest wellbeing, the resort resembles a perennial summerhouse where visitors can experience Abu Dhabi Island life at its best. The luxury beachfront resort is home to seven world-class restaurants and bars, three swimming pools and the award-winning SPA featuring an extensive menu of specialized treatments and exclusive products from all around the world. In addition to this, guests can utilize wide range of leisure facilities including a mixed and ladies-only gym, a kids club and a tennis court. Boasting 400 meters of pristine private beach and sand dunes, the resort is anchored on one of the most desirable beach locations in the UAE and was conceived with the environment in mind having implemented eco-friendly strategies and initiatives since its launch in 2018.

About the Job:

An opportunity has arisen for a Guest Services Executive to join our Spa Department in Jumeirah at Saadiyat Island Resort. The main duties and responsibilities of this role:

• Answer all incoming phone calls in a professional and friendly manner.

• Ensure all email queries are replied to in a professional manner.

• Follow up with Marketing, Sales and Reservations on Group Bookings and Package Reservations and that the spa treatments are scheduled accordingly.

• Answer all guest questions regarding spa offerings, appointment availability, length, and cost of treatments.

• Effectively suggest alternatives to guests if their first requests can not be met.

• Schedule appointments in such a way that staff is available to handle all bookings, or work with other Spas to have staff sent in for assistance.

• Politely confirm time of appointment and cancellation policy to all guest before ending phone conversations.

• Interact with guests, including but not limited to:

• a. Dealing with guest complaints.

• b. Conducting spa tours.

• c. Assisting with spa promotions.

• d. Assisting with journalist visits and photo shoots. e. Conducting travel agents site inspections.

• f. Presenting complimentary gifts to guest after conducting spa tour.

• Assists in the ongoing practice of dialogues in English and Arabic, regarding spa treatments and dialogues during treatments.

• To be well informed and educated in all aspects of spa facilities, policies, and procedures.

• Supervise completion of tasks regarding all daily check list and delegated tasks as necessary to staff to ensure completion in a timely manner.

• Ensure complete preparation of weekly requests of par stocks and supplies.

• Ensure Spa Reception Retail area is restocked, and testers are clean, and shelves are clean and presentable.

• Ensure Personal Product and Treatment knowledge is kept at the highest level.

• Assist in the preparation of reports, including:

• a. Staff attendance, sick leave holidays, overtime, therapist’s efficiency reports.

• b. Guest complaints, incident reports regarding staff or guest.

• c. Monthly Report, KPI/ Statistical

• d. Daily Revenue Report, Spa Turn-away Report

• e. OTB Reports

• f. Email Database

• g. Loyal VIP Guest attendance and record

• h. Consultation form records updated on spa booker

• To have a complete understanding of and adhere to the company’s policy and procedures.

• To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, health and safety

• To establish good relationship and rapport with guests and colleagues

• To ensure the cleanliness and hygiene in work areas

• To understand all current activities & promotions within the Spa, Gym & Hotel.

• Maintain daily operations, including opening, operating and closing procedures.

• To be well educated in all Retail brands Product knowledge.

• To have and maintain excellent knowledge of services, benefits of each service and able to give professional explanation and recommendations to the guests.

• Participate in any scheduled training programs and attend the internal spa meetings.

• Record any incidents / complaints through appropriate channels.

• Raising engineering / maintenance and or IT ticket requests via the right channels

• Previous experience within a spa environment

• Any other duties as may reasonably be requested by the management.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• 1-2 years experience in same position in luxury spa environment.

• Microsoft Office Package software Proficiency

About Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.